NOTE TO ALL RollBack Rx Windows 10 USERS
Microsoft’s latest update for its Windows 10 OS labelled “1511” is failing to complete its installation while RollBack Rx v10.4 (Build # 2700722190) is on the machine.
Attempts to install this update will result in a failed installation, as the update attempts to make changes to core RollBack Rx features. As such, users who try and install this update with RollBack Rx already installed on the machine will find they cannot load into Windows. Some users may experience Windows loading a troubleshooting page with suggestions on how to fix the issue.
In this case, please follow these steps:
- Reset the machine.
- Press the ‘HOME’ key when the RollBack Rx splash screen appears to load into the RollBack Rx subsystem.
- From there please restore to the latest available snapshot taken before the update. Let the software load the snapshot and boot back into Windows.
- Uninstall RollBack Rx.
- Install the latest Windows update.
- Re-install RollBack Rx.
In the case that the update has not yet been applied by the user, please follow these steps:
- Uninstall RollBack Rx to the Current State.
- Reset the machine.
- Install the Windows update.
- Re-install RollBack Rx.
We apologize for any inconvenience this may have caused.
~The Horizon DataSys Team