When you purchase Horizon DataSys software products, you can receive minor updates and bug fixes for free. Minor updates are updates of which the first version number has not changed. For instance – if you buy version 10.x.x, you can upgrade to any other version 9.x.x free of charge.
If you have subscribed to our Annual support program (GOLD or PLATINUM) Which is offered at the time of purchase – you will receive notification of major updates as well. GOLD support customers receive free major updates and upgrades. Annual support services can only be purchased at the time of purchasing software licenses.
Customers that have not purchased annual maintenance will need to check back periodically at our website for any available minor updates.
Major upgrades are indicated by a change in the product version number. For example, an upgrade from 9.x.x to 10.0.3 is a major upgrade. Major upgrades usually have a significant amount of improvements and new features. Therefore, you will have to pay an upgrade fee if you want to take advantage of a major update or version upgrade.
If you do not purchase GOLD or Platinum support packages you will not be forced to upgrade and you will still be entitled to technical support if you continue to use the previous version of our products.
Major Upgrades: New Release Upgrade Guarantee
If Horizon DataSys publishes a new version within 60 days of a purchased software license the customer will be entitled to a FREE license upgrade to the new release.