Purchasing Annual Technical Support Packages
Horizon DataSys provides additonal support services and software maintenance, ensuring that your systems are running at the speed of your business. With unlimited technical support available during the term of the support plan, our customers obtain a rapid resolution to all of their product related issues.
Support Plan Options
SILVER – Free – available for all purchases
Includes our standard support benefits at no additonal cost to our clients
GOLD – Consumer Sales – Includes free updates and upgrades to new builds and versions of our software. Purchase of this support package is only available at the time of purchase of the software licenses.
PLATINUM – Commercial, Educational and Customization Sales – Now includes free updates and upgrades to new builds and versions, volume based price protection, flexible licensing and prioritized technical support service. Purchase of this support package is only available at the time of purchase of software licenses.
Support Plan Benefits
With our annual maintenance plans you’ll stay current with the latest updates, patches and builds. In addition, our Maintenance customers gain insight into more productive and useful ways to use Horizon DataSys products through our senior technical service representatives. Any major version updates or new versions of our products, as defined in our software upgrade policy, are available to our GOLD and PLATINUM clients. Platinum support clients also benefit from our volume based price protection and flexible licensing.
Our software maintenance purchase options are available (as an option) at the time of purchasing software licenses.
Silver Care is offered to all guest clients and customers that do not choose any paid support package. Silver has all the basic benefits for end-point users that are self-serving and would like to maintain their perpetual license with basic support options. Silver Care is Free to all users, and Guest accounts.
Our GOLD support customers receive free major updates to all new versions that become available, along with prompt ticket and call back service levels. Gold support is offered as an option at the time of initial product purchase of your product license(s).
Platinum Care is an advanced support level agreement that is designed for organizations and educational institutions that require a flexible upgrade path in conjunction with price protection for large deployment. In addition, Platinum care clients receive our priority ticket response, along with notifications of important new builds, hotfixes and patches. Platinum Care is a service level agreement is available to clients that purchased a minimum of 5 licenses for their organization or educational institution.