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Support Information
Horizon Datasys is committed to provide satisfying support and
excellent service to our valued customers. Our goal is to provide
our clients with professional assistance in the use of our software
through the variety of methods including documentations, online
knowledge base articles or direct contact with our support / sales
team.
Horizon DataSys offers a variety of support options to suit your
organizations demands and IT budget. We have an extensive Knowledge
Base of frequently asked questions, Frequently asked questions and
white-papers on our support portal http://support.horizondatasys.com
In additional to our online technical documents Horizon DataSys
offers three tiers for support:
* Silver – Free (default for all customers)
* Gold – USD$ 10.35 per license/per year - includes phone
support and priority ticket support
* Platinum – 15% of total license cost/per year - - includes
phone support and priority tickets, and multiple client per
organization support.
To view a list of the features and benefits of our annual
maintenance / support plans you can visit: http://www.horizondatasys.com/187010.ihtml
If you are currently a SILVER client and would like to subscribe to
our Annual support plan, you may purchase the support plan from the
following link:
Purchase GOLD/PLATINUM support
package
Contact our Sales / Support Team
Our sales department can provide valuable information with
regards to product selection to ordering processes. You may contact
Horizon DataSys sales through our sales center. All enquiries are
answered within 3 business hours through our sales center portal.
All enquiries are tracked to ensure a resolution to all enquiries.
Our sales department is open between the hours of 7AM to 5PM
(Pacific Standard Time : GMT-8) from Monday to Friday. Excluding
USA and Canadian holidays.
* Contact our sales team
* Chat live with our customer service team
* Chat with other clients and IT experts on our community forum
Visit our support portal for answers to many questions that you
may have. http://support.horizondatasys.com
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